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Other Inquiries - FAQs:
Q: What are my rights as a consumer?
A: The Funeral Rule, enforced by the Federal Trade Commission, makes it easier for you to choose only those goods and services you want or need and to pay for only those you select. According to the Funeral Rule, you can find out the cost of individual items whether you shop by telephone or in person.
If you inquire about funeral arrangements in person, the funeral home must give you a written price list of available goods and services (GPL or General Price List). Keep in mind that when you arrange for a funeral, you can buy a package of goods and services or individual items. If you want to buy a casket for example, the funeral provider must supply a list that describes the available selections and their prices. Remember, the funeral provider may not refuse or charge a fee, to handle a casket you bought elsewhere. Be wary of funeral homes that do not have any caskets priced below $800.00. This is a sure sign you are paying far too much. For more information on this rule,
click on the Board Funeral Services(Ontario):1.800.387.4458 or www.funeralboard.com
Q: What are my choices as a consumer?
A: No matter what your final wishes, you are entitled to a choice. There is no such thing as a "Traditional" funeral. Your thoughts and wishes are what are important. Rather than spending unnecessary funds on what may be considered the "normal" way to do things as suggested by the funeral director, simply take charge of your arrangements and complete them the way YOU want them performed.
Q: Why should I buy a casket or other funeral related products from Casket Outlet?
A: There are two good reasons. One - you can shop from the comfort of your home at your convenience from your computer. There is nobody looking over your shoulder to pressure you into making a purchase you neither want nor need. Two - competitive pricing. You can rest assured that Casket Outlet will offer you the best pricing on your casket, urn or monument purchase. We do this without shifting hidden costs to other services as many funeral homes do in order to match the lower prices of a retail casket store.
Q: Will my funeral home accept a casket I purchase from Casket Outlet?
A: Yes. It is against Federal Law for a funeral home to refuse a casket purchased elsewhere. Refusal to do so results in a $10,000 fine per incident to the funeral establishment and may possibly lead to the suspension of their license to operate a funeral business.
Q: Will my funeral home charge me a special handling fee?
A: No. It is illegal for a funeral establishment to charge a handling fee if you wish to use a family-built casket or purchase one from someplace other than the funeral home. It is also illegal for funeral establishment staff to make false claims about the preservative qualities of a casket or to charge contagious disease fees or fees for protective clothing for staff.
Q: Will my cemetery accept a grave site marker I purchase from Casket Outlet or charge me a special handling fee?
A: You may purchase a marker or monument from a source other than the funeral home, cemetery or mortuary, but it also must meet cemetery standards, and the cemetery may not charge a setting fee if the monument company sets it for you. Be sure to review the rules and policies of the cemetery before you purchase. This can help avoid misunderstandings and can assist you in making your decisions. In addition to the price of the Marker or Monument, there is an installation fee with every order.
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